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How to Restore Your Purchase

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Why You May Need to Restore Your Purchase

If you subscribed to YogaEasy through the Apple App Store or Google Play and can’t access your membership content in the app, you may need to restore your purchase. This helps reconnect your active app store subscription to your YogaEasy account.

Please note: This option is only available if you originally subscribed through the Apple App Store or Google Play. If you purchased your membership through the YogaEasy website, simply sign in to your existing account.

 

Step-by-Step: Restore Your Subscription

Before you start: Check that your subscription is still active in your Apple or Google account.

Step 1: Update the App

  1. Open the Apple App Store or Google Play Store on your device.
  2. Search for YogaEasy.
  3. Tap “Update” if an update is available. If not, make sure the app is up to date.

Step 2: Open the App and Start the Restore Process

  1. Open the YogaEasy app.
  2. On the main screen, tap “More” in the bottom-right corner.
  3. Tap “Sign In.”
  4. At the bottom of the screen, tap “Already subscribed without creating an account? Restore Purchase.”

Step 3: Verify Your Subscription

  1. The app will check your Apple or Google account for an active subscription.
  2. If an active subscription is found, you’ll be asked to enter your email address.
  3. Enter your first name and accept the Terms of Service if prompted.
  4. You’ll receive a Magic Sign-In Link by email.
  5. Open the email and tap the link on the same device where the YogaEasy app is installed.

Once you’ve completed these steps, you should be signed in and able to access your membership content.

Important: Make sure your device is signed in to the same Apple or Google account you used to purchase your membership. Otherwise, the app may not find your subscription.

 

Troubleshooting: Restore Purchase Isn’t Working

I haven’t received my Magic Sign-In Link.

  • Check your spam or junk folder.
  • Make sure you entered the correct email address.
  • If necessary, request a new sign-in link.

The app can’t find my subscription.

  • Check that you’re signed in to the correct Apple or Google account.
  • Confirm that your subscription is still active.
  • Make sure the YogaEasy app is up to date.
  • If the issue persists, try reinstalling the app and restoring your purchase again.

I still can’t access my membership.

If you’ve tried the steps above and still can’t restore your purchase, please contact our Support Team.

To help us investigate, please include:

  • A screenshot showing your active subscription in your Apple or Google account.
  • Any error messages you see.
  • The email address associated with your YogaEasy account.

We’ll help you troubleshoot the issue.

 

Frequently Asked Questions

What does “Restore Purchase” mean?

Restore Purchase reconnects an active subscription purchased through the Apple App Store or Google Play to your YogaEasy account. You may need this if you’ve reinstalled the app or can no longer access your membership content.

Why am I asked to enter my email address and first name?

This information helps the app create or identify your YogaEasy account and connect it to your active subscription.

I subscribed through the app, but restoring my purchase doesn’t work. What should I do?

First, make sure you’re using the same Apple or Google account you used to purchase your membership. Check that your subscription is still active, update the app, and try restoring your purchase again. If the issue continues, contact our Support Team.

Do I need to verify my email address before watching content?

Follow the instructions in the Magic Sign-In Link email

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