YogaEasy

Tips for newcomers to YogaEasy

• Tips for newcomers to YogaEasy
• How it works – Purchase a membership and get started
• Which YogaEasy video do I start with?
• I would like to learn more about yoga, where can I find more information?
• I have a medical problem. Can I still do yoga?
• What equipment or accessories do I need for YogaEasy?

Membership

• How does the free trial work?
• How do I cancel my 14 day free trial?
• How can I change my membership and personal data?
• How can I extend my membership?
• How do I cancel my membership?
• How can I redeem my YogaEasy coupon code?

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Customer account

• I forgot my password for YogaEasy.
• I can't log in to www.yogaeasy.com / app, what can I do?
• How do I change my email address?
• How do I delete my user account?
• I have multiple user accounts, what can I do?
• I have an Apple subscription and can't log in

YogaEasy Classes

• Which level of class should I choose?
• How do I search for videos?
• Where can I find my favorites, and how do I save them?
• How can I edit my favorite lists?
• Can I do yoga while I’m pregnant?
• Can I practice yoga when I am on my period?

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YogaEasy App

• How can I use the YogaEasy app?
• I can't open the YogaEasy app. What should I do?
• How do I search for videos in the YogaEasy app?
• How can I use Yoga videos as downloads (offline) in the YogaEasy app?

Tech help

• I’m having trouble playing the videos
• I can't access your website, is there a technical issue?
• YogaEasy on TV
• How can I watch the yoga videos in full screen?
• Is the music from the yoga videos available for download or on CD?

Payments

• Can I get a refund for my subscription?
• Can I pay using credit card, paypal or SEPA?
• How do I pay in a secure way?
• The payment with a credit card is not working. What should I do?
• Where can I find my invoices?

Migration (transfer) of EkhartYoga accounts to YogaEasy

• When will EkhartYoga accounts be transferred to YogaEasy?
• Getting started on www.yogaeasy.com
• What happens to the EkhartYoga Academy?
• The transfer of my EkhartYoga account failed - what can I do?
• Will my payment details automatically transfer to YogaEasy?
• Will my EkhartYoga account details be automatically transferred to YogaEasy?

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