YogaEasy

Tips for newcomers to YogaEasy

• Tips for newcomers to YogaEasy
• How it works – Purchase a membership and get started
• Which YogaEasy video do I start with?
• I would like to learn more about yoga, where can I find more information?
• I have a medical problem. Can I still do yoga?

Membership

• How does the free trial work?
• How can I change my membership and personal data?
• How can I extend my membership?
• Should I automatically renew my existing Yoga membership or choose the new Classic Membership?
• How do I cancel my membership?
• Do I need to cancel my trial membership?

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Customer account

• I forgot my password for yogaeasy.de / app!
• I can't log in to YogaEasy.de/App, what can I do?
• How do I change my email address?
• How do I delete my user account?
• I have multiple user accounts, what can I do?
• I have an Apple subscription and can't log in

YogaEasy Videos

• Where can I find my favorites, and how do I save them?
• How can I edit my favorite lists?
• Can I do yoga while I’m pregnant?

YogaEasy App

• How can I use the YogaEasy app?
• I can't open the YogaEasy app. What should I do?
• How do I search for videos in the YogaEasy app?
• How can I use Yoga videos as downloads (offline) in the YogaEasy app?

Tech help

• I’m having trouble playing the videos
• I can't access your website, is there a technical issue?
• YogaEasy on TV
• How can I watch the yoga videos in full screen?

Payments

• Can I get a refund for my subscription?
• How do I pay in a secure way?
• The payment with a credit card is not working. What should I do?
• What payment options do I have if I don't live in Germany?
• Where can I find my invoices?

Migration

• When is the migration of the EkhartYoga member accounts taking place?
• Are the same teachers from EkhartYoga offering classes on YogaEasy?
• Will my Ekhart Yoga account details be automatically transferred to YogaEasy?
• Do I need to create a new account on YogaEasy, or will my EkhartYoga login still work?
• Will my membership fees remain the same on YogaEasy?
• Will my payment information automatically transfer to YogaEasy?

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