If you can’t find your membership or previous purchases in your YogaEasy account, don’t worry. This guide explains why this might happen and what you can do to resolve it.
Why Can’t I See My Membership or Purchase History?
1. You’re Using a Different Email Address
You may have signed in with a different email address than the one you used when purchasing your membership.
- Check which email address you’re using to sign in.
- If you’ve used other email addresses in the past, try signing in with those instead.
Tip: Search your email inboxes for previous confirmation emails or receipts to help identify the correct email address.
2. Our Website or Platform Was Recently Updated
Following a major platform update, some account information or purchase history may no longer be visible in the same place.
- Sign in using the email address associated with your original account.
- Check your inbox for emails asking you to update your password or confirm your account.
Please note: Depending on the platform update, some purchase history may not have been transferred, even if your membership is still active.
3. You Purchased Through an App Store or Another Platform
If you purchased your membership through a third-party provider, such as the Apple App Store or Google Play, your purchase history may not appear in your YogaEasy web account.
- Check your purchase history with the provider you used.
- If you’re using the mobile app and your membership isn’t showing, you may need to restore your purchase.
What Can You Do?
Check Your Membership Status
- Sign in to your account on the YogaEasy website.
- Open your account menu and go to “Purchases.”
- Check whether your membership or recent transactions are listed.
Restore an App Store Purchase
If you subscribed through the Apple App Store or Google Play and your membership isn’t showing in the mobile app:
- Open the YogaEasy app.
- Follow the steps in our guide to restore your purchase.
- Make sure you’re using the same Apple or Google account you used to purchase your membership.
Frequently Asked Questions
Why is my purchase history missing after a platform update?
During a platform upgrade, some historical data may not be transferred. As a result, certain purchases might no longer appear in your account, even if your membership remains active.
Can I regain access to my previous purchases?
In many cases, we can help you investigate. Please contact our Support Team and include any relevant purchase details or confirmation emails.
My membership is active, but I can’t find my older purchases. Is this normal?
This can happen after a platform update if your previous purchase history wasn’t transferred. Check your email inbox for your original receipts or confirmation emails. If you need help identifying a purchase, contact our Support Team.
How can I find out which email address I used?
Search your email inboxes for messages related to YogaEasy, your membership, or previous purchases. Look for subject lines containing words such as “Receipt,” “Purchase,” or “Welcome.”
What if I purchased my membership through an app?
If you subscribed through the Apple App Store or Google Play, check your subscription and purchase history with the relevant provider. If your membership isn’t showing in the YogaEasy app, you may need to restore your purchase.