If you see a “Download Failed” message when trying to download a YogaEasy video, the issue may be related to insufficient storage space, temporary app errors, or device settings.
Try the troubleshooting steps below for your device.
For Android Devices
Step 1: Check Your Available Storage
Make sure your device has enough free space to download videos.
- Open your device’s Settings.
- Tap Storage.
- Check how much free space is available.
If your device is running low on storage, remove files or apps you no longer need before trying again.
Tip: Video downloads can take up considerable storage space, especially at higher quality. The amount of free space you need depends on the size and number of videos you want to download.
Step 2: Clear the App Cache
Temporary app files can sometimes cause problems. Clearing the cache may help.
- Open your device’s Settings.
- Tap Apps and select the YogaEasy app.
- Tap Storage or Storage & cache, depending on your device.
- Select Clear cache.
Make sure you choose Clear cache, not Clear storage or Clear data, as those options may remove additional app data.
Please note: Clearing the cache is different from deleting downloaded videos. If you decide to uninstall and reinstall the app, your downloaded videos will be removed and you’ll need to download them again.
For iPhone (iOS)
Step 1: Check Your Available Storage
Make sure your iPhone has enough free space for your downloads.
- Open your device’s Settings.
- Tap General.
- Select iPhone Storage.
- Check how much storage is available.
If you’re running low on space, remove files or apps you no longer need and try downloading the video again.
Step 2: Reinstall the YogaEasy App
If you still can’t download videos, reinstalling the app may help.
- Open Settings > General > iPhone Storage.
- Find and select the YogaEasy app.
- Tap Delete App and confirm.
- Reinstall YogaEasy from the App Store.
- Open the app and sign in again.
- Try downloading the video again.
Please note: Deleting the app removes its local data, including downloaded videos. You’ll need to download your videos again for offline viewing.
Still Need Help?
If you’ve tried these steps and still see the “Download Failed” message, please contact YogaEasy Support. Let us know which device you’re using and which troubleshooting steps you’ve already tried so we can help you further.
Frequently Asked Questions
Why am I seeing “Download Failed”?
Possible causes include insufficient storage space, temporary app errors, or device settings that interfere with downloading. Checking your storage and following the troubleshooting steps above may help resolve the issue.
Will I lose my downloaded videos if I clear the cache or reinstall the app?
Clearing the cache on Android generally doesn’t remove downloaded videos, but reinstalling the app or deleting its data can remove them. If you reinstall the app, you’ll need to download your videos again.
Do I need to enable permissions again after reinstalling?
You may be asked to grant certain permissions again, depending on your device and app version. Follow any prompts that appear when you reopen the app.