To watch our videos, you need a broadband internet connection with at least 250 kilobits per second (kbps). If you're unsure about your internet connection, please contact your internet provider directly.
Our website, www.yogaeasy.com, is optimized for all modern browsers. However, problems may occur if you're using Internet Explorer version 6 or older. You can check which browser version you are using by clicking "About" in your browser's menu.
If you’re having trouble playing videos the following steps can help:
- Sign out, close your browser, reopen it and sign back in again
We regularly make updates and bug fixes to the website, so you might need to exit the website and come back in again to see the changes. The best way to do this is to sign out of your account, close your browser, re-open your browser and sign back in again. This solves the majority of issues, including playing classes.
- Clear your cookies and cache and restart your browser
Here’s how to do that in the most common browsers:
- Update your browser
If your browser is not updated, it may cause problems with your streaming. It’s a good idea to keep your browser up to date for other reasons like security. Here are some guides to checking you have the latest versions and how to update them. Not sure what browser you’re using? This link will automatically take you to the guide you need.
- Do you use Adblock or anti-virus software?
Check if your anti-virus or Adblock Plus software is interfering with your video streaming. You can usually disable it for specific websites.
- Chrome users – Are you using a data saving extension?
Please disable the extension while playing the videos.
If you are still experiencing issues with a video, please provide us with the following information via the contact form:
- Which video is causing the issue?
- Exact description of the problem (e.g., error message)
- Which device and operating system version are you using?
- Browser and browser version or which app (Android or iOS Apple)
Video playback issues can also be related to your computer's settings. The following tips might help:
- Try a lower video quality. You can adjust this on the video page in the video player at the bottom right: click the gear icon and select a lower video quality.
- Update your Adobe Flash Player
- Clear all cookies in your browser
- Try a different browser (e.g., Mozilla Firefox, Safari, Google Chrome instead of Internet Explorer)
- Does your computer have enough RAM? Although our videos are only streamed, they require some memory.
- Temporarily disable your firewall – if the videos work after that, you can adjust your firewall settings accordingly.